An overlooked but mighty issue exists within the e-commerce industry, drowning retailers in unaccounted-for expenses and time: returns. Returns have always been a nuisance for companies in the...

The textile industry in India is the only industry that provides huge employment for both skilled and unskilled labour. This makes a great contribution to employment generation, next only to the...

The first two parts discussed how trending technologies are changing the way in which the relationship between retailers and consumers can be less distant and more engaging. However, the picture is...

COVID-19 and the digital disruption accelerated the expectations of the customers towards their shopping behaviour and brand preferences that challenged the way in which the traditional shopping...

The pandemic has accelerated the growth of online retail platforms and resulted in people making more online purchases sitting in the comforts of their home rather than venturing outside. This has...

Since a long time, technology has been transforming consumer behaviour and reshaping the relationship between humans and organisations. However, the Covid-19 pandemic has been an unexpected catalyst...

Understanding Retail by the husband-wife duo Dr NVR Nathan and Suma MA is a Trainer’s Handbook for customer service associates says the Foreword by Nagesh Satyanarayana, founder TRRAIN and chairman...

Lynda Petherick is the head of Retail UKI at Accenture. With over 20 years of experience in banking and consulting, Lynda has recently started innovation initiatives in the fashion and luxury...

The death of physical shops was inevitable, and not a result of the short-term COVID-19 pandemic, which has only hastened the end. Much has been written on this subject recently, especially in...

The year 2020 is probably the worst ever for many: COVID-19, social movements, terrorism, populism, hurricanes and wildfires. You may have lost a close friend or a family member, or lost your job or...