The first two parts discussed how trending technologies are changing the way in which the relationship between retailers and consumers can be less distant and more engaging. However, the picture is...

COVID-19 and the digital disruption accelerated the expectations of the customers towards their shopping behaviour and brand preferences that challenged the way in which the traditional shopping...

Retail management can be a complicated and often arduous area to succeed in, and keeping employees satisfied is easier if you set out to create the right kind of in-store culture. With that in mind,...

The average member of the clergy can’t walk into a clothing store and purchase vestments off the shelf. In most situations, dedicated stores and tailors are given the very important task of making...

The pandemic has accelerated the growth of online retail platforms and resulted in people making more online purchases sitting in the comforts of their home rather than venturing outside. This has...

Since a long time, technology has been transforming consumer behaviour and reshaping the relationship between humans and organisations. However, the Covid-19 pandemic has been an unexpected catalyst...

Effective leadership in the time of the pandemic. Enterprises require a new type of leadership to meet the challenges that the coronavirus pandemic has been regularly hurling along the way. The...

Understanding Retail by the husband-wife duo Dr NVR Nathan and Suma MA is a Trainer’s Handbook for customer service associates says the Foreword by Nagesh Satyanarayana, founder TRRAIN and chairman...

It can sometimes feel like KPIs are tools that high-ranking financial institution and management consultancies use, not clothing retailers. Even though these metrics benefit these industries, almost...

Lynda Petherick is the head of Retail UKI at Accenture. With over 20 years of experience in banking and consulting, Lynda has recently started innovation initiatives in the fashion and luxury...