Enduring values

Throughout its 180 year history, the House Delvaux has not only remained true to its values and always endeavoured to conduct its business in an ethical manner, it has also been careful to manage its business in a manner which is nowadays called sustainable development. The active involvement of the family shareholders has given the House its distinctive long term approach and vision. It has also led to a very individual culture based on the fact that over and above its purely economic function, the company considers that it has other duties towards its different stakeholders.

Respect for its clientele

Delvaux has always valued its relationship with its customers. This is why the House has always believed that the relationship between a product's quality and price should not exceed a certain ratio.

In the current difficult economic climate, the House is particularly aware of the financial constraints that many of its customers face. This is why it is on a constant quest for the means and new ways which will permit the House to maintain the quality of its products based on the know-how of its own craftsmen and continue to offer ranges at more affordable prices.

Respect for its personnel

Delvaux is essentially quite a small, compact business employing around 200 people. Despite its worldwide presence and reputation, it is still a family business with a real 'family' spirit. Delvaux management is highly aware of the House's corporate social responsibility and is also driven by concerns about sustainability and quality. That is why during the 1990s, the House refrained from following the standardisation that swept through the luxury sector. In the next few years, in addition to its two production bases in Belgium and France, the House plans to open its own new studios in countries where it can find a sophisticated and talented workforce and where it will invest in training its future craftsmen. The aim of this approach is to guarantee the continuity of its own know-how within the company in the face of the demise of traditional craft training channels in the West while continuing to be able to offer remarkable products at prices which satisfy the greatest possible number of customers.

Respect for its partners and the environment

Delvaux's relationships with its partners and suppliers have always been based on complete transparency and a very open collaboration. The respect that this style of working requires to be successful is one of the reasons that the House has managed to maintain long and fruitful partnerships over the years. The House Delvaux confers great importance on the loyalty of its suppliers who share the same passion for excellence. It is this reciprocal need which is and will remain at the root of many advances in the leather working sector.

Delvaux has always been extremely demanding in its choice of suppliers, notably its tanners. Only retaining those who share its values and its concern for the environment. These new environmental preoccupations have caused the House to re-examine its energy consumption policy with the aim of reducing its carbon footprint to the greatest possible extent. It is this approach, based on the long term, and this concern for sustainability which led the House to use high quality and long lasting materials for its renovations to the Arsenal and in its shops, working all the while on reducing energy consumption.

The House Delvaux places great importance on its role in a social context. Over the years, the House has lent its support to a wide range of charities. Many initiatives such as the Wiels contemporary arts laboratory have also benefited from the House's patronage. In addition, the directors take an active role in the community by lending their skills and talents to cultural, professional and economic organizations.