As a retail business, Debenhams’ activities can impact the lives of millions of people: the customers, the employees, the communities in which operation takes place, those who work in the supply chain and their own communities. The company is aware of their responsibility to all these people and to the planet to try to have a positive impact upon them and to take their needs into account when decisions are made about the business.

They believe that the best way to live up to these responsibilities is to embed them into their everyday working practices. Therefore, they do not have a corporate responsibility or sustainability department. Instead, accountability and responsibility rests with those who best understand how and why they can make a difference as they execute the four pillars of their strategy to build a leading international, multi-channel brand.